Service Manager

Your Mission As a Service Manager, you are the primary point of contact for a portfolio of strategic customers and are responsible for ensuring the successful delivery of contracted services. You act as the bridge between customers, operations, technical teams, and sales, ensuring that service commitments are met, customer expectations are exceeded, and continuous improvements are identified and implemented. You translate customer needs into operational priorities while maintaining a strong focus on service quality, SLA compliance, customer satisfaction, and long-term relationship management. Key Responsibilities Service Delivery Management

• Own and manage a portfolio of strategic customer contracts

• Ensure contractual commitments and Service Level Agreements (SLAs) are consistently achieved

• Monitor service performance and proactively address risks, delays, or recurring issues

• Coordinate internal stakeholders to ensure efficient service delivery

• Act as the escalation point…