Service Desk Agent

• Are you ready to discover the role of a Service Desk Agent in Netcompany?
• As a Service Desk Agent, you will:

• Perform Digital Workplace support activities.

• Manage all types of user interactions (phone, ticketing portal, chat, messaging).

• Provide user guidance and support regarding the use services, software and applications.

• Follow-up of incidents and user requests.

What would make you a fit for the role:

• University degree in Computer Science or other relevant field.

• Minimum 1 year of IT support experience, including 1st Line duties.

• Solid knowledge of network setup, protocols, and antivirus management.

• Proficiency in backup/restore procedures, patching, and software deployment.

• Understanding of printing/scanning systems and troubleshooting.

• Excellent communication skills in English and French (minimum B2 level).

• At least one relevant certification (e.g., MCSA Windows 10, Microsoft 365 Certified, Google IT Support, MOS, or equivalent) would be a plus.

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