Service Delivery Manager

As IT services must serve the business needs, which means they require the oversight and delivery IT services managers can provide. Fluent communication with stakeholders to ensure alignment on business objectives as well as fluency in tools like ServiceNow, 4Me or BMC Remedy will support the role. Our experts are familiar with frameworks like ITIL, ensuring service quality, incident management, and process optimisation. The role’s key responsibilities include the effective management of service desks, and the implementation of continuous improvement strategies. IT Services management is about using problem solving skills to maintain high standards, so the IT Services are never out of step with the business goals. You’ll be familiar with .NET by Microsoft. This open-source, cross-platform framework (compatible with macOS, Windows, and Linux) supports various programming languages, including the ever-popular C#. Thanks to its high-performance runtime, consistent programming model, and …