Service Coördinator

What will you do?

• Set up maintenance plans, UC’s/OLA’s, and the financial framework of contracts

• Coordinate handover with Sales and Project Management for a smooth client transition

• Implement and manage contracts within CSM and ERP tools

• Actively participate in daily operations such as incident management, escalation management, and change control

• Handle client onboarding and lead kick-off meetings to establish operational workflows

• Monitor and evaluate service levels on a monthly basis

• Identify improvement opportunities and support internal optimization initiatives

• Maintain regular contact with client relationship managers and align with the SMO Manager

What is expected of you?

• A diplomatic approach and a strong customer-oriented mindset

• Excellent communication skills across different levels

• Ability to lead without formal authority, negotiate, solve problems, and remain resilient under stress

• At least bilingual: NL/FR or FR/NL – NL/ENG – FR/ENG

• …