Senior Workforce Manager

Founded in 1963, Europ Assistance—the inventor of assistance—has been supporting customers for over sixty years. Today, Generali Employee Benefits is part of that story.

Together, we are Redion: one global care partner supporting people and organizations in more than 190 countries through a trusted network of providers and assistance centres.

Our mission is simple: one name, one purpose, one team.

Redion Northern Europe is a Business Unit covering Austria, Belgium, Germany, Luxembourg, the Netherlands and Switzerland.

Working at Redion means being part of a dynamic, international environment where innovation, operational excellence and people development are key drivers of our success.

As a Senior Workforce Manager, you are responsible for leading and further developing Workforce Management across the Northern Europe region. You ensure the right balance between operational performance, customer experience and efficient resource allocation.

Your key responsibilities include:

Lead…

• Strong expertise in Workforce Management
• Excellent forecasting and capacity planning capabilities
• Strong analytical and problem-solving skills
• Ability to anticipate risks and translate data into insights
• Strategic thinker with strong operational execution skills
• Excellent communication and stakeholder management abilities
• Proactive, solution-oriented and data-driven mindset
• Strong ownership, accountability and decision-making skills
• Proven leadership and coaching capabilities
• Ability to manage complexity in a multi-country environment
• Languages

• English (C1)
• French and/or Dutch required
• German…

Mogelijkheid tot thuiswerken: 2 dagen

Groepsverzekering

Maaltijdcheques

Individuele hospitalisatieverzekering

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• A dynamic, international and forward-looking work environment
• A company culture based on our CARE values: caring, collaborative, flexible, reliable and expert
• Opportunities for professional development and career growth
• The chance to drive transformation and make a real impact in a global organization
• Possibility to work remotely up to 50% of your working time, with free internet access.
• An attractive salary package, including the following benefits: M…