Senior Service Desk Agent

• Are you ready to discover the role of a Service Desk Agent in Netcompany?
• As a Service Desk Agent, you will:

• Provide first and second line Digital Workplace support to end users across multiple communication channels.

• Handle user interactions via phone, ticketing systems, chat, email, and messaging platforms.

• Assist users with software, applications, devices, and IT service-related inquiries.

• Log, categorize, and prioritize incidents and service requests in accordance with established procedures.

• Monitor and follow up on incidents and user requests to ensure timely resolution and customer satisfaction.

• Escalate complex technical issues to appropriate support teams while maintaining clear communication with users.

What would make you a fit for the role:

• At least 6 years of experience in a similar role in IT Service Desk / User Support, including second line support and workplace management in a demanding environment.

• Strong expertise in Windows 10+ workstation s…