Regional Head of Travel, Health, IT & Cyber (THIC)

Present in more than 190 countries, with 12,000 employees and €5.8 billion in business activity, Redion is the world leader in employee benefits and the second-largest provider of assistance and travel insurance services.

We support millions of people worldwide through simple, seamless and accessible solutions across protection, health, mobility and assistance.

Technology and Artificial Intelligence are at the core of our development, enhancing customer experience while valuing human expertise.

Our values: Care, Collaboration, Agility, Reliability and Expertise guide our actions every day.

Joining Redion means contributing to a fast-growing global platform within an agile and international environment, while making a tangible impact.

• Our ambition: to become the world's leading Care partner.
• Always ready. Always on.

As a Regional Head of Travel, Health, IT & Cyber, you will directly contribute to ensuring the performance, governance, and continuous improvement of operations across Northern Europe.

Within the Operations department, you will work in a multi-country, transformational and operational environment, driving excellence in service delivery while shaping the future of our Travel, Health, IT & Cyber activities.

YOUR RESPONSIBILITIES

Define and execute the regional operational strategy aligned with business objectives
Drive operational performance by managing KPIs, optimizing processes, and controlling costs
Ensure high-quality service delivery and customer satisfaction across all operations
Lead and develop multi-country teams, fostering collaboration and accountability
Manage key stakeholders and governance across Operations, IT, HR, Finance, and Business Lines
Drive transformation initiatives, including digitalization, automation, and continuous improvement
Build capabilities and develop talent across the region

Education: Master’s degree in Business Administration, Engineering, or a related field
Experience: You have 5 years of experience in operations, including senior leadership roles, ideally within medical assistance, healthcare, or service environments
Skills: Operational management, process optimization, performance management, transformation and digitalization expertise
Languages: Fluent in English (C1); additional NE Unit languages are an asset (Dutch, French, German, Italian,)
Soft skills: Strong leadership, strategic thinking with hands-on execution, stakeholder management, analytical mindset, adaptability and resilience

Mogelijkheid tot thuiswerken: 2 dagen

Groepsverzekering

Maaltijdcheques

Internetvergoeding / Abonnement

Individuele hospitalisatieverzekering

Tussenkomst openbaar vervoer

• An international, dynamic, and forward-looking environment
• A culture built around our CARE values: caring, agile, collaborative, reliable and expert
• Opportunities for professional development and career growth
• The opportunity to drive transformation and make a meaningful impact on services supporting people in critical situations
• Possibility to work remotely up to 50% of your working time, with free internet access.
• An attractive salary package, including the following benefits:
• Meal vouchers
• Group insurance and hospitalization insurance
• Reimbursement of public transportation costs

PRACTICAL INFORMATION

• Location: Northern Europe (multi-site: Belgium/Benelux, Germany, Austria, Switzerland)
• Contract Type: Permanent contract
• Working Time: Full-time
• OUR COMMITMENT TO DIVERSITY & INCLUSION

At Redion, we believe that diversity is a strength. We foster an inclusive working environment where everyone can thrive and be recognized for their skills and contributions.

We welcome applications from all qualified individuals regardless of origin, nationality, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law.