Onsite Technician 1st / 2nd Level Support (m/w/d)

• Assist the client with first and second level support on workstations, mobility devices

• Assist with infrastructures (installations, replacement, change, relocation, removal)

• Provide support for computer systems in case of hardware and software incidents

• Provide support for mobile devices (iPad, iPhone,) in case of software incidents

• Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems

• Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers

• Always demonstrate excellent customer service

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.

• Monitoring and reporting of the production environment (dashboards, KPIs).

• Monitor…