MES Support Engineer L2 (m/w/d)

• Provide Level 2 support for MES-related incidents and service requests.

• Support end-users working in manufacturing and laboratory environments.

• Execute MES configuration changes following approved procedures.

• Troubleshoot application issues impacting production activities.

• Support batch execution, electronic records, and manufacturing workflows.

• Participate in testing activities for system updates and enhancements.

• Ensure compliance with GMP, GxP, and Data Integrity requirements.

• Follow change management, incident management, and deviation processes.

• Contribute to documentation, SOPs, and knowledge articles.

• Collaborate with Manufacturing, Quality, Validation, and IT teams to ensure system reliability.

• 3 to 5 years of experience in MES, Manufacturing IT, or Application Support.

• Experience in Pharmaceutical, Biotechnology, Life Sciences, or Laboratory environments.

• Good understanding of manufacturing and laboratory processes.

• Ability to perform MES configuration and support activities.

• Understanding of GMP/GxP environments.

• Experience with incident, problem, and change management.

• Basic SQL and troubleshooting skills.

• • Strong communication and stakeholder management skills.
• Nice to Have:

• Experience with Werum PAS-X, Siemens Opcenter, Emerson Syncade, or equivalent MES platforms.

• Knowledge of ALCOA+ and Data Integrity principles.

• Exposure to Computer System Validation (CSV).

• Experience supporting regulated production environments.

All our positions are open to both women and men and are, of course, open to people with disabilities.