M365 Ambassador - Italian

Responsibilities:

• Take new cases and follow up on all active cases

• Case documentation

• Ensure escalated cases are getting traction

• Check mailbox to ensure that:

• Previous cases are not reopen/ reopen if needed

• Emails sent to everyone about community updates and process updates

• Emails related to open cases

• Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics

• Attend workshops and Q&A sessions if needed

• Participate in Pilots

• Update all trackers requested by the Team Leads

Requirements:

• MUST have native or full professional Italian fluency.

• Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.

• Experience on Exchange Online

• Experience on SharePoint Online

• Managing and troubleshooting Skype for Business Online, Teams and OneDrive

• Experience with DirectSyn (AD Connect) setup and configuration

• Experience with DNS and how to…