Junior Application Support Agent

• Are you ready to discover the role of an Application Support Agent in Netcompany?
• As an Application Support Agent, you will:

• Act as the primary point of contact for the systems users via email and ticketing system providing timely and professional assistance.

• Diagnose and resolve basic technical issues, including: user access/permission problems, data entry errors or validation failures in modules, navigation or functionality queries.

• Escalate complex issues to L2/L3 support (e.g., developers, business analysts) with clear documentation and reproduction steps.

• Log, categorise, and prioritise user requests in the IT service management tool (e.g., ServiceNow, Jira), ensuring compliance with SLA targets.

• Maintain accurate records of incidents, resolutions, and user feedback for reporting and continuous improvement.

• Contribute to knowledge base articles, FAQs, and user guides tailored to the client's processes

• Provide clear, non-technical guidance to users on the speci…