ITSM Configuration Manager (CMDB expertise)

• Are you ready for a sneak-peek in the day of a ITSM Configuration Manager in Netcompany?
• As an ITSM Configuration Manager, you will:

• Drive the development, adoption, and standardization of Configuration Management best practices across ITSM processes.

• Contribute to the definition of the Configuration Management strategy, objectives, and roadmap, ensuring alignment across services.

• Ensure the Configuration Management process and CMDB framework are implemented, fit for purpose, and compliant with enterprise standards.

• Facilitate advisory and tactical boards, engaging stakeholders to ensure process governance and alignment.

• Oversee the centralized CMDB and associated toolset, ensuring integration, data quality, and ongoing optimization.

• Establish clear roles and accountability for Configuration Process Owners, CI Owners, and Controllers.

• Define, monitor, and report on Configuration Management KPIs to drive process effectiveness and continuous improvement.

• Maintain …