IT Support Specialist

• So, what are the main duties of an IT Support Specialist in Netcompany ?
• As IT Support Specialist you will:

• Analyse incidents, be first and second-line customer liaison with the purpose of maximising the first call resolution rate

• Do first and second-line on-site support

• Record & track incident, problem and request information

• Participate in reconfiguration/installation of PC environment

• Document operational support procedures and draft technical content for knowledge database

• Participate in testing and administration of applications

• Liaise with system administration and database administration for execution of administration tasks

What would make you a fit for the role:

• Minimum of 4 years of relevant professional experience in IT Support

• Fluent in both English and French both written and oral

• Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills

• Very good skills in all of the MS office applications and Windows…