IT Service Desk Specialist

Join our global IT Service Desk team to deliver professional, timely IT support and ensure a great experience for our internal users worldwide. This role is key in keeping our teams productive with the latest IT tools and services. What You’ll Do:

• Act as the first point of contact for IT requests: troubleshoot issues, resolve incidents, and escalate when needed.

• Support IT onboarding and offboarding: set up accounts, prepare and collect hardware.

• Manage ticket handling in line with priorities and SLA, collaborating with L2/L3 teams.

• Prepare and maintain client devices (Windows laptops/desktops, mobile devices) and help with hands-on fixes when remote tools aren’t an option.

• Coordinate with third-party vendors for hardware, software, or service issues.

• Maintain accurate asset records for laptops, smartphones, and peripherals.

• Provide local “hands and feet” support for IT infrastructure, meeting rooms, and basic hardware installations.

• Follow ITIL-based practices …