IT Process and User Support Officer

Are you ready to discover the role of an IT Process and User Support Officer in Netcompany? As an IT Process and User Support Officer, you will support users, improve business processes, and help maintain the digital tools used for Joint Clinical Assessments (JCA) within a European Institution. As an IT Process and User Support Officer, you will:

• Support users with JCA digital tools and provide guidance on the EU survey tool.

• Update and improve JCA process documentation across different systems and platforms.

• Prepare, review, and maintain Standard Operating Procedures (SOPs).

• Coordinate user testing, manage issues, and collect user feedback.

• Work with stakeholders to improve dashboards and IT solutions that support JCA processes.

• Monitor shared mailboxes and ensure the timely handling and escalation of user requests.

• Prepare reports on user requests, business needs, and IT enhancements.

• Contribute to process improvements and explore the use of AI to support JCA …