Enterprise Customer Success Manager

• Enterprise Customer Success Manager EMEA
• Location: Ghent (3 days in the office)

Context & Impact: This is a replacement hire within our EMEA Enterprise Customer Success team, focused on protecting and stabilizing an existing portfolio of strategic enterprise accounts. Continuity and speed-to-impact are critical — you'll be stepping into a live book of business and expected to make an immediate difference.

In the first 6–12 months, your focus will be on rebuilding trusted advisor relationships, protecting retention, and re-establishing multi-threaded engagement across complex organizations, while partnering closely with Sales to unlock expansion opportunities.

• Challenge:
• The main challenges you'll face are:

• Inheriting a live enterprise book with limited handover context and rebuilding momentum quickly

• Operating at a high technical level, translating IT asset data into executive business value

• Managing complex enterprise stakeholders — including VP and C-level — across multip…