Customer Support & Operations Coordinator

Our client is a well-established international company operating in a customer-centric retail and services environment. To support its continued growth and commitment to service excellence, the company is looking for a Customer Support & Operations Coordinator to join its central support team.

In this role, you will act as a key point of contact between customer service teams, operational stakeholders, and business clients, ensuring smooth daily operations and contributing to the continuous improvement of customer processes.

Key Responsibilities

Handle and resolve complex customer cases escalated by first-line support teams, ensuring timely and satisfactory resolutions. Provide operational support to internal teams and regional business units. Deliver administrative support to business customers, including managing customer communications, maintaining records, and processing account-related information. Ensure accurate management of customer data and documentation within internal sy…

We are looking for a Customer Support & Operations Coordinator that :

• Previous experience in a customer service, customer support, operations, or administrative coordination role.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Solution-oriented mindset with the ability to manage complex customer situations professionally.
• Comfortable working with different software applications and business systems.
• Strong communication and stakeholder management skills.
• Ability to prioritize tasks efficiently in a fast-paced environment.
• Fluency in Dutch and French is ess…

Our customer offers you:

• The opportunity to join a stable and reputable international organization.
• A varied role combining customer support, administration, and process improvement.
• A collaborative and positive working environment.
• Exposure to multiple business functions and stakeholders.
• Opportunities to contribute to operational excellence initiatives and make a tangible impact on customer satisfaction.