Customer support hero DE

At Just Russel, pets are family, and family deserves exceptional support. As our French-Speaking Customer Support Agent, you're the voice of our brand: warm, expert, and always ready to help. You'll guide pet parents through their questions, celebrate their wins, and turn every interaction into a feel-good moment.

What you'll do

• Be the first friendly point of contact for German-speaking pet parents via phone, email, and chat

• Help customers with personalized nutrition advice, orders, account questions, and product information

• Turn frustrated moments into loyal fans by solving problems with empathy and speed

• Collaborate with the team to spot trends, share feedback, and continuously improve the customer experience

• Coach pet parents on healthy habits and make their journey with Just Russel seamless

Who we're looking for You're a natural helper with a can-do attitude. You genuinely care about people (and their pets!), and you thrive on turning challenging situations into po…