Customer Service OTC UK Markets (Brussels based)

Our client is a medium-sized company operating in the retail industry, known for delivering high-quality products and services to its international clientele. The company values operational excellence and is committed to maintaining strong customer relationships.

As a Customer Service OTC UK Markets your responsibilities are:

Manage the full order-to-cash (OTC) process for the UK market, ensuring accuracy and timeliness. Act as the main point of contact for UK customers, addressing inquiries and resolving issues efficiently. Coordinate with internal departments such as sales, logistics, and finance to ensure smooth operations. Monitor and manage order fulfilment, ensuring compliance with company policies and customer requirements. Prepare and maintain accurate documentation related to customer orders and shipments. Follow up on payments and assist with invoice-related queries as needed. Identify opportunities for process improvement to enhance the customer experience. Provide regular…

A successful Customer Service OTC UK Markets should have:

• Previous experience in customer service or order management
• Strong organizational and multitasking skills to handle various responsibilities effectively
• Proficiency in English; additional language skills are a plus.
• Strong knowledge of SAP
• A customer-focused approach with excellent communication skills
• Problem-solving skills and the ability to work independently
• The ability to work in a fast paced environment

Our customer offers you:

• A competitive monthly salary range
• A team of very nice colleagues
• Exposure to international markets and professional development opportunities

If you are ready to take on this exciting Customer Service OTC UK Markets role in Brussels, we encourage you to apply today!