Customer Service Officer (Student)

About the job Suspicious ships worldwide and keeps opening stores in new countries, so there are always more customers with questions than there are hours in a day. You join our customer service team for about a day a week, and you step up when it gets busy: Black Friday, sales, drops and events. You answer customers, keep them posted on their orders and help the team stay on top of the inbox.

What you'll be doing

• Be a day-to-day contact for our customers

• Keep people updated on their orders before they have to chase us

• Help handle returns and exchanges

• Flag the questions that keep coming back, so the team can fix the cause

• Work in Gorgias, Shopify and Excel

• Be there when it counts: Black Friday, sales, drops and events, when the inbox doubles overnight

What you bring

• You are a student, available around a day a week and able to do more during our peak periods

• Strong communication skills, written and spoken, because you'll be communicating a LOT

• Fluent in Eng…