Customer Service Admin

Our client is a dynamic and growing company in the region of Oostende.

Understanding exactly what a customer needs is essential. Do you believe listening is just as important as speaking? Then keep reading!

A selection of your responsibilities:

You respond to customer enquiries by telephone and email, identify customers' needs and provide clear, helpful and professional support. You ensure a smooth and accurate order flow, from receiving orders to invoicing. You create, update and maintain customer accounts and ensure that customer information is complete and accurate. You support customers with webshop enquiries, online ordering, account access and other website-related issues. You assist with the day-to-day aministration of online webshops, including order follow-up, customer questions and issue resolution. You register and handle returns, claims and complaints in a timely manner and propose ways to prevent recurring issues. You maintain up-to-date knowledge of products, prices, p…

We are looking for the following profile:

You are a native English speaker with excellent spoken and written communication skills. You are customer-focused, empathetic, flexible and a strong communicator. You are confident handling a high volume of telephone calls and emails while maintaining accuracy and service quality. You are comfortable using webshops, online platforms, Microsoft Office and customer or order-management systems. You can set priorities, organize your work and follow customer requests through to completion. You are enthusiastic, eager to learn and enjoy working as part of a…

What do we offer?

• A challenging position within a dynamic, growing and financially healthy organisation.
• Sufficient independence and responsibility in your role.
• A competititve salary.
• An attractive package of additional benefits.