Customer Experience Representative

Our client is an internationally renowned industrial organization and market leader in innovative technical solutions for customers across Europe, the Middle East and Africa. To support its continued growth and customer-centric strategy, the company is looking for a Customer Experience Representative to strengthen its EMEA Sales & Operations team.

As a Customer Experience Representative, you will be the primary point of contact for a portfolio of B2B customers and play a key role in delivering an outstanding customer experience.

Working closely with sales, operations, logistics and finance teams, you will ensure smooth order processing while proactively supporting commercial activities and continuous improvement initiatives.Customer Relationship Management

• Manage and follow up a dedicated portfolio of customers across the EMEA region.
• Act as the first point of contact for customer inquiries and service-related matters.
• Build strong customer relationships and ensure a high level of c…

• Minimum 3 to 5 years of experience in Customer Service, Sales Support, Order Management or Inside Sales.
• Experience within an international B2B environment is a strong plus.
• Knowledge of ERP systems (SAP is an advantage).
• Fluent Dutch and English
• Proactive and able to work autonomously.

• Join a globally recognized organization with a strong reputation in its sector.
• International exposure within an EMEA environment.
• A varied role combining customer service, sales support and operations.
• Opportunity to contribute to digital transformation and process optimization projects.
• Collaborative team culture with room for personal development and growth.