Customer Experience & Operations Administrator

Our client is an international organisation operating within a highly regulated and innovative industry. From its European hub in Brussels, the company supports customers across multiple European markets, delivering high-quality solutions and services while maintaining a strong focus on customer satisfaction, collaboration, and operational excellence.

Invoicing & Financial Administration

• Prepare, verify, and process invoices for customer service activities across European markets.
• Review work orders, service reports, and supporting documentation prior to invoicing.
• Follow up on missing, incomplete, or inaccurate information.
• Collaborate closely with Finance to ensure accurate and timely billing.

Administrative Support

• Maintain and update administrative records and documentation.
• Ensure data accuracy within ERP and CRM systems.
• Provide administrative support to Customer Experience and Customer Care teams.
• Prepare, monitor, and manage a variety of operational documents and reports.

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• Bachelor's degree or equivalent through experience.
• Previous experience in an administrative, customer service, or commercial support role.
• Experience with invoicing or billing processes is a strong advantage.
• Strong organisational skills with excellent attention to detail.
• Customer-oriented mindset and effective communication skills.
• Ability to prioritise tasks and manage multiple responsibilities simultaneously.
• Flexible, proactive, and supportive team player.
• Capable of working independently while maintaining strong collaboration with colleagues.
• Good knowledge of Microsoft Office applicati…

• A diverse and challenging position within an international and expanding organisation.
• A high level of autonomy and responsibility.
• A modern working environment in the Brussels region.
• Daily collaboration with colleagues across multiple European countries.
• Opportunities for professional development and continuous learning.
• Competitive salary package complemented by attractive fringe benefits.
• The chance to contribute directly to customer satisfaction and operational excellence within a leading international business.