Business CRM Strategy consultant

As a Business CRM Strategy Consultant you will be a full contributor to the team and apply creativity and intelligence to solve digital CRM transformation issues for our clients. You will be part of a motivated team that delivers the best to our clients. Your activities include:

• Support clients in defining a CRM vision and roadmap, guiding them as an advisor through project implementation and/or be the point of contact for all CRM innovations

• Act as a subject matter expert in your preferred industry and support project teams in understanding the customer journeys, businesses’ needs and processes and identifying the areas of improvements across the areas of customer, sales, marketing, service and data.

• Follow-up on the latest developments in your preferred industry (trends, processes, technology)

• Gather business requirements and translate into workable CRM solution specifications

• Grow and maintain relationships with different stakeholders from the Marketing, Sales, Servic…