ASSISTANT OPERATIONAL MANAGER

You are a hands-on presence on the floor, working closely with our local restaurant teams to ensure the Mission Masala standards are consistently delivered. You are a key link between our restaurants and management, supporting teams in their day-to-day operations, setting clear expectations, and helping create an environment where both our guests and employees have a great experience.

• Motivate and drive the moral of the teams.
• Be present on the floor and rotate locations (min x1 day a week in each restaurant).
• Communicate and implement new seasonal menus.
• Give honest and clear feedback to the teams in the locations. Report back to the management team.
• Organize & (re-)structure operations where needed.
• Maximise the profits and efficiency from service: e.g., gift vouchers, rums, tips, extra drinks and upselling on menu.
• Help cover holidays for fixed key positions of FOH.
• Maintain staff costs within its margins.
• Customer Reviews: weekly touch base with teams.
• Analyse the reviews – follow…

Flexible in workdays and hours

Ready to travel to Gent, Antwerp and Brussels

In possession of a driver's license

Eye for details

Team player that is a hospitality god and good in giving constructive feedback

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