Application Support Agent - Trainer

• Are you ready to discover the role of an Application Support Agent - Trainer in Netcompany?
• As an Application Support Agent - Trainer, you will:

• Prepare and deliver training courses on information systems to different stakeholders

• Receive and log requests/ incidents & questions from users, provide technical support, investigate problems, and determine appropriate actions

• Ensure and perform all communication with the end-users

• Participate to meetings with the development team

• Provide services to all stakeholders according to ITIL best practices and handle and document all requests

• Improve documentation and create FAQs based on received calls

• Write user manuals for information systems as well as web documentation.

What would make you a fit for the role:

• ​​​​​​Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, with a minimum of 1 year of professional experience in user support

• Excellent command of English, both writ…