Application Support Agent Junior

• Are you ready to discover the role of an Application Support Agent Junior in Netcompany?
• As an Application Support Agent Junior, you will:

• Receive and log user requests, incidents, and questions via email, phone, or face-to-face interactions.

• Provide technical support by investigating issues and identifying appropriate solutions.

• Keep end users informed about the status and progress of their requests.

• Participate in meetings with Commission staff, including coaching and training activities.

• Contribute to the improvement of documentation and user manuals to support training and knowledge sharing.

What would make you a fit for the role:

• Higher education or equivalent professional experience.

• First successful experience in user support or Blue Book traineeship at the Commission

• Excellent knowledge of English and good knowledge of French.

• Strong analytical skills with the ability to quickly understand processes, combined with a solution-oriented mindset.

• Pro…