Application Support Agent - Junior

• Are you ready for a sneak-peek in the day of an Application Support Agent Junior in Netcompany?
• As an Application Support Agent Junior you will:

• Receive, log, and manage user requests, incidents, and inquiries via email, phone, or in person.

• Provide technical support by troubleshooting issues, performing root-cause analysis, and identifying appropriate solutions or actions.

• Ensure end-users are regularly informed about the status and progress of their requests.

• Participate in meetings with internal stakeholders to understand and define their needs for the evaluation process.

• Deliver training sessions and provide guidance to staff on relevant tools, systems, and procedures.

• Collaborate closely with the development team to align user needs with system improvements.

• Contribute to the creation and enhancement of documentation, manuals, and knowledge-sharing materials.

What would make you a fit for the role:

• Higher education or equivalent overall experience.

• At l…