Student job - Customer service coordinator

Introduction

Are you passionate about keeping things running smoothly and ensuring customers stay on the move? At our Uptime Center, we are the heartbeat of our organization, with over 300 dedicated colleagues working around the clock to support our customers across Europe and beyond. Our diverse and inclusive environment brings together more than 30 nationalities, supporting 18 languages, an essential asset in delivering exceptional service to drivers, dealers and partners worldwide.

Meet your new team

We are a 24/7 operation, and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania),
as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

What will you do?

You will support a team of coordinators in their daily tasks. This involves supporting customers through various channels, including handling follow-up calls, assisting with parts orders, and monitoring shared mailboxes.

Are you the one?

• You are genuinely interested in learning customer service skills.
• You like working in a team and contribute to reaching the highest levels of customer satisfaction.
• You are keen to learn and develop your skills.
• You are fluent (written and verbal) in English. Any additional European languages are an asset.
• You will thrive in a dynamic and international workplace, working with colleagues and customers across different languages and cultures.
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